So, on a whim, I applied for a part time customer support position with SumoMe, a site with tools to power websites. I use a lot of them on my own site, as a matter of fact, and like them very much.
The requirements for this position are as follows:
- You’ve installed SumoMe on your site (CHECK)
- You enjoy taking care of people (CHECK) (sort of)
- You may have done customer support role in a similar company (CHECK-ISH)
- You have basic HTML skills (CHECK-ISH) (I know how to get around my own site pretty well and can learn stuff quickly so, yeah check-ish)
- You like solving problems (CHECK)
- Dealing with criticism doesn’t affect you (SHHH! We won’t tell them. I’ll just POD POC it and all will be well!)
- You have a fun taste in music :) (COOKIE – need I say more? heh)
Good news! I made it to round 2 by answering some interesting questions for them. Woot! I’ve got this!
Then I notice the next round of ‘interesting’ questions and I’m like “Yeah, I’m so in over my head.”
Please post a YouTube video showing yourself installing SumoMe and setting up List Builder, Share, Heatmaps, and Welcome Mat on a website. (UUUUHHHH …. I’ve done all of this on my own site but nothing like recording a video of it! Fucking hell!)
Where should a <!DOCTYPE> be located in the HTML of a website and why? (I cheated and looked this up. Is that bad?)
A few were easy peasy:
How would you respond to this? “Why won’t anyone help me?? Your product is really hard to use, your support website is too hard to use and is not friendly to very new users!” (Ha! That’s nothing compared to “You people are stealing my money! The stock market has stolen all my money and I want it back or I’m going to file a complaint!” –> just another day at many of my former places of employ!)
How do you deal mentally with customer complaints? I don’t think they’ll know what POD-POCing is so here’s what I said (because it’s mostly true): “My sense is this: everyone just wants to be heard. Some do it in a kind way and some do it in a not-so-kind way, especially when they’re frustrated. I keep this in mind and don’t take anything personally (and you know that can be a challenge, eh?) but after years of working with all kinds of clients, I’ve learned that letting them know up front that I’m willing to listen and to help works wonders. So, that’s always my intention: be willing to listen and help and let them know we’re partners, not adversaries.”
So yeah. I am not even sure if I should go through all this for a job that might be more of a pain in the ass than not. I was just goofing around, got a nudge to apply and here I am.
And no, I’m not abandoning PI. In fact, I’ve got a super program that I think will be my ‘signature program’ to come out either late this month or early January but am looking at other streams of income just for kicks.
This one, though, might be over my head as it’s more technical than I’ve ever done and even though I’m a wee tech nerd, it’s at my own speed and not helping others who are bitchy.
I’ll keep y’all posted as I know you’re on the very edge of your seat, amirite?